faq

What if I have entered the wrong shipping address?

If you have entered the wrong shipping address, please contact us immediately 

How long does shipping take? 

Orders are processed within 1-3 days. Please refer to the Australia Post website for shipping times. 

Please keep in mind that our resin products generally take 24-48 hours to make and cure. Custom made products will take a little bit longer to make. 

Please keep in mind with Covid. Australia Post are swarmed with orders. There may be some delays.  

Will I be provided with a tracking number or be notified when my order has been sent?

Yes, you will be provided with a tracking number, this will be sent to you when your order is ready for shipping. 

You will be notified when your order has been sent. 

Is resin harmful TO me, MY children OR PETS?

No, resin is no longer toxic once it has finished the curing stage. 

Where do you get your supplies from?

All of our supplies are sourced right here in Australia. We pride ourselves in being an Australian Made small business and supporting other Australian small businesses.

Where do you ship to?

We ship Australia Wide and to New Zealand 

Can i customize my product?

Yes, custom orders are always welcome. We will communicate with you every step of the way to ensure we create a piece you love.

Can i pickup my order?

Yes, please click on this option at the checkout, you will then be notified via text message when your order is ready for collection and be provided with the address. 

All orders can be collected from Cranbourne, Victoria,3977

Can I pay cash when picking up my order?

We do prefer you to place your order through our website

How can i contact you?

You can contact me via email - emzemporium@hotmail.com